Refund Policy

Nature of credit packs

Credits are delivered immediately after payment and may be used to refresh or regenerate reports and to run Professional Valuation. Credits from each order are valid for one year and never renew automatically.

When several orders exist, credits expiring first are consumed first. Expiration dates and balances are shown under My orders.

Standard refund position

Credits that already delivered a paid result are generally non-refundable because the report refresh, regeneration, AI call or paid content has already been provided. Failed or interrupted professional-valuation and If–Then analysis jobs are refunded automatically.

A completely unused, unexpired order placed accidentally or duplicated may be submitted for review and refund.

Special circumstances

We will investigate duplicate charges or a system failure where a credit was deducted but the job never started. We may restore credits or refund the corresponding payment.

Requests are reviewed individually and are not guaranteed. We may request a Creem receipt or transaction identifier.

Chargebacks and abuse

If you believe a charge was unauthorized, please contact us before filing a chargeback so we can investigate. Accounts that abuse refund or chargeback mechanisms may be suspended.

How to apply

Sign in and open My orders, select the order, and submit the reason. You can track the review and refund status in the same place.

If the in-product request does not work, email pcyan@happycodes.net with your account email and Creem receipt or transaction identifier.